TijsVrolix.be - Comments

Comment on Anyone combining Highrise and Basecamp?

Tue, 31 Aug 2010 00:52:23 +0200

By Nathan Woodbury:

I've spent all afternoon looking for the same thing. The above recommended alternatives don't seem like a step in the wrong direction.

I did find this one called creative office pro at this weird domain... http://www.mycpohq.com/ - has anyone heard of this one. It looks good, but I'm still looking.
affordable web designers

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Comment on Web design studios in Belgium

Mon, 30 Aug 2010 11:58:24 +0200

By Nicky:

Great list! Perhaps Novation is worth to mention? grtz

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Comment on Anyone combining Highrise and Basecamp?

Tue, 24 Aug 2010 14:29:50 +0200

By Kevin:

You should check out http://www.proofhub.com/ It is a great online project management software

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Comment on Web design studios in Belgium

Thu, 19 Aug 2010 14:26:18 +0200

By Hans:

Another missing: amiko.be.
Thanks for adding it to your list.

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Comment on Web design studios in Belgium

Fri, 06 Aug 2010 23:14:56 +0200

By Tijs:

@Erage: nope, in fact this is a copy of links I come across and bookmark in Delicious. I don't actively update broken/outdated links.

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Comment on Web design studios in Belgium

Fri, 06 Aug 2010 08:58:41 +0200

By Erage Webdesign:

Excellent list, Tijs. Do you also keep track of companies going bankrupt or just offline?

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Comment on GPS not working on iPhone 3G?

Tue, 25 May 2010 13:39:27 +0200

By Fatal Milk:

Try this link: It has all the answers, and the clearing of the locationd cache works! http://forums.macrumors.com/showthread.php?t=517227

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Comment on Looks like I forgot about this blog

Thu, 29 Apr 2010 09:41:53 +0200

By Andrew:

We will see it pop-up then :) Looking forward to that.

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Comment on Looks like I forgot about this blog

Wed, 28 Apr 2010 14:55:12 +0200

By Legend:

I am looking forward to your brand new blog!

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Comment on The Dommel.com support nightmare

Sat, 24 Apr 2010 11:38:11 +0200

By Ivo:

I absolutely agree with all of the comments above - I have placed my order for VDSl in February and I have still not even received an activation code. I am going to cancel on Monday for sure, but all the crap and lies I was being told by their support in the meantime make me always so angry that I would like to get into my car, drive up to the village of Diepenbeek and release it right there. Never in my life have I been jerked around like this before... I hope I will at least get my money back now...

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Comment on Would you survive in the desert?

Tue, 20 Apr 2010 14:34:23 +0200

By Pooja Hegde:

carry water, non-perishable foods, sunscreen lotions,
loose cloths, dates, sunglasses

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Comment on The Dommel.com support nightmare

Tue, 06 Apr 2010 19:46:19 +0200

By Tijs:

@Konstaninos: that sure was a long reply ;-)

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Comment on The Dommel.com support nightmare

Tue, 06 Apr 2010 14:45:59 +0200

By Konstantinos:

Well, do you want to read a dommel nightmare?

See the excerpt below from a complaint I filed with the Telecommunications Ombudsman re dommel (any advice you can offer is more than welcome):

"...
� In my letter to you of 22 March, I mentioned that and unknown at the time ISP had laid a claim on my line and Belgacom disconnected me from my new but existing VDSL connection with dommel and reconnected me to an unknown at the time ISP as Belgacom was refusing to provide me with identification
� On 23 March 2010 I finally established that my line was claimed by EDPnet, who were my former providers. When I contacted EDPnet, I was told that indeed they had received my letter requesting termination of my subscription with them (N.B.: This letter was sent to EDPnet on 5 March 2010 and was acknowledged indirectly as EDPnet sent me an early cancellation fee invoice of �125) but accidentally my termination request was not registered with them. Furthermore, I was told that dommel acted in a haste as I still had a subscription with EDPnet active until 7th April 2010, a fact that is beyond my comprehension since at the end of the day I wrote my letter to them and I have the choice to move where I want and not to be �digitally enslaved� by anyone (this is the point of having a liberalized telecoms market and not a monopoly, isn�t it?). However, EDPnet confirmed that on 23 March at 14.30 they ceased to have a claim on my line and therefore dommel was free to ask Belgacom to reactivate the VDSL connection. The email by EDPnet customer service is at my disposal and attached to this email as Exhibit 1
� I immediately conveyed this information to Dommel asking them to reactivate my line and was told that they would do so with Belgacom
� On the evening of 25 March, upon returning from a business trip, I returned home only to find that my VDSL connection had not been restored. Please also note that the weekend of 27 � 28 March involved a major business project for me and I needed to have a home internet connection at any cost!
� On 26 March I contacted the technical service department of dommel who claimed that they could still not reactivate my VDSL connection as EDPnet was still claiming my line. I then contacted EDPnet who reassured me that they had ceased and desisted from my line
� However, given that it was a Friday, no restoration had been made from dommel, I urgently needed an internet connection and EDPnet already �had� my line as dommel had not acted, I asked EDPnet to just connect me to the Internet (since my subscription had already been paid until 7 April 2010) just for the weekend pending resolution of my case and EDPnet complied
� Less than an hour after this had happened, dommel sent me an invoice no. 302341 by which they were asking me to repay them �625 as early cancellation fee of my contract (!). I contacted the dommel customer service and was told that I would either have to pay a reactivation fee of my line of �75 (for which they had not bothered to send an invoice!) or the �625. I told the dommel representative that I do not see it how I should pay for reactivation of my line which was disconnected without my knowledge or authorization from EDPnet who � incidentally � have also admitted this as an error. The dommel employee replied that this was not of dommel�s concern but that I should pay dommel and then ask EDPnet for my money back (!). Dommel�s position was that I either paid �75 or �625 for all they cared
� After being given this dilemma � which l consider it as blackmail � I sent dommel an email on 29 March but then left Belgium for a business trip. In the meanwhile, I also paid all outstanding invoices with dommel, as I wanted to still give them the benefit of the doubt since there was an outstanding invoice for activation of my line (N.B.: Please note that this invoice pertained to me becoming a customer of dommel and switching from EDPnet). The email I sent to dommel on 29 March is attached here as Exhibit 2
� Dommel responded on 2 April with a delay of 4 days to simply state the obvious; i.e. pay �25 for reactivation or �625. If I was willing for the former then I should let them know so that they would invoice me
� As I am left with no options, although I would like to just stop my collaboration with dommel who have proved to have extremely low standards in supporting (or respecting?) their customers, I replied today (6 April) asking them to invoice me with the reactivation fee (See attached Exhibit 3 for the communication by dommel on 2 April and my reply today)
� As I am writing this, and after contacting dommel by phone, I am still to receive such invoice
� Furthermore, in my telephone communication with dommel�s technical department today I was told that they would take no action unless the reactivation amount showed up in their bank account and even then it might take up to two weeks to reactivate
� The aforementioned point functions well to show nothing more than bad faith from dommel towards me as:
1. They were extremely fast in activating my VDSL connection when I first subscribed with them but
2. They are being as slow as possible now with reactivation and in the entire course of this problem, showing no interest whatsoever in their client but only in his money

I come from Greece, a country that unfortunately is being exhibited as an example of irresponsibility, but being a member of a telecoms consumer association in Greece and having led a successful campaign for the reduction of ADSL prices in Greece in 2005, I can state that no such behaviour would be tolerated in Greece. Indeed, this is a perverse source of pride, were it not for the problems this is creating for my professional efficiency.

Ideally, I would like to have nothing to do with dommel whose behaviour has shown at the very least indifference and at worst malice as their entire procrastination and the �dilemma� they have created could be construed as an attempt to make more money off me. I wish I could sever my relationship with them if indeed you can assess that there is bad faith on their part but nevertheless right now, in order to perform my work, I need to have an internet connection.

Finally, the problem that remains even if I do finally get my reconnection which looks like it will happen at an unforeseeable point in the future, who is going to reimburse me for the �75 I will pay dommel?

I apologise for the length of this email but I wanted you to have as clear a picture as possible

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Comment on The Dommel.com support nightmare

Thu, 01 Apr 2010 09:54:37 +0200

By Mcclure:

To add another datapoint - Ive been with dommel for more than a year as VDSL customer. previously used belgacom, easynet and scarlet. By comparison - prices are really good, speed and uptime is great. so far nothing has gone wrong so iI never needed to deal with customer support.

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Comment on Barcamp Antwerp

Thu, 25 Mar 2010 11:08:42 +0200

By Roos Vermeer:

Very interesting presentation, must have been a lot of fun at the Antwerp Barcamp. Even though we have been predicted many times before that the year of the mobile internet had come, this time it's for real I think.

I like the fact that you mention the iPad as that device could indeed have a major impact on the development of mobile internet. It could be "The" replacement for desktop computer allowing people to become more mobile.

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